Frequently Asked Questions

What is the delivery time for my order?
When you order from Geovari, the delivery time might be a little different from what you’re used to. Because our products are shipped directly from our suppliers, we can save significantly on storage and transport costs — allowing us to keep our prices as low as possible.
The average delivery time is 6 to 10 business days (Monday–Friday, excluding holidays).

What should I do if I haven’t received my order yet?
Due to high demand, your package may arrive a little later than expected. We appreciate your patience. If the estimated delivery period has passed and you still haven’t received your order, please send us an email at info@geovari.com. We’ll look into the issue right away and update you on your package status.

I want to exchange or return my order — how do I do that?
To initiate a return, simply contact our customer service team at info@geovari.com.
Please include your name, order number (e.g. #0000 from your confirmation email), and the reason for return. We’ll then provide you with the return address and confirm your return request. Once approved, you can ship the product back to us using any carrier of your choice.

What are the costs of returns?
Return shipping costs are the customer’s responsibility. The price will depend on the carrier you choose. Please check your chosen carrier’s website for current shipping rates.

What are the return conditions for my product(s)?
You have a 14-day return period, starting from the day you received your item. You can only return your order if:

The return period has not expired;
The product is in its original packaging with all tags attached;
The product has not been used or worn.

Which payment methods can I use?
We accept payments via Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.
All transactions are processed through secure and trusted payment systems and are 100% safe.

What if I haven’t received a confirmation email for my order?
That shouldn’t happen! Please send us an email with your full name and the email address you used to place your order to info@geovari.com — we’ll make sure to assist you quickly.

Can I cancel my order?
Need to cancel your order for any reason? No problem — just send an email to info@geovari.com as soon as possible.
Please include your name, order number (e.g. #0000), and the reason for cancellation.